Shipping Policy

Effective Date: June 24, 2026

This Shipping Policy applies to all orders placed on www.helloipolish.top for delivery within the United States, including contiguous USA, Alaska, Hawaii and US territories. Our nutritional supplements are originally manufactured in a hospital-grade facility in the United Kingdom and shipped internationally via trusted global courier services directly to end customers in the US. No domestic US warehouse stocking is available for this store.

1. ORDER PROCESSING TIME

All orders received before 12:00 PM Greenwich Mean Time (GMT) Monday–Friday are typically packed and shipped directly from our UK hospital-grade manufacturing facility the same business day. Orders placed after cutoff time, on weekends or UK public holidays will be processed the next available business day.

All finished supplements are dispatched directly from the UK production facility; every international shipment will go through US customs clearance upon arrival in the United States.

2. SHIPPING METHODS & DELIVERY TIMES

Standard International Courier Shipping: Delivery window 7–14 business days to contiguous United States. International shipping fees displayed at checkout.
Expedited International Express Shipping: 3–5 business day delivery option available at checkout for an additional cost.
Alaska, Hawaii, Puerto Rico and APO/FPO military addresses require extended transit times and separate international shipping surcharges.

3. DELIVERY ADDRESS RESPONSIBILITY & CUSTOMS

Customers are fully responsible for entering accurate shipping addresses at checkout and completing customs declaration information truthfully. We cannot reroute or reship orders sent to incorrect addresses due to user input errors. Import duties, VAT and customs inspection fees are the buyer’s sole responsibility.

If the package is returned to our UK facility as undeliverable or rejected by customs, the customer may choose to pay reshipping fees or request a refund minus original international shipping costs and customs expenses.

4. PACKAGE TRACKING & DELIVERY STATUS

A unique international tracking number is emailed automatically once the order ships. Customers can monitor delivery progress via the courier’s official website throughout international transit and US domestic final mile delivery.

We are not liable for packages marked “delivered” by the shipping carrier that are later reported missing or stolen. Customers must open a loss/theft claim directly with the international courier provider.

5. DISCREET PACKAGING

All UK-manufactured supplement orders are shipped in plain unbranded outer packaging with no visible product descriptions printed externally, to protect customer privacy during international delivery and customs inspection.

6. DAMAGED SHIPMENTS

Inspect your package immediately upon arrival. For broken containers or damaged contents during international transit, submit clear photographic evidence to customer support within 48 hours of delivery to qualify for replacement or partial refund resolution.

7. INTERNATIONAL SHIPMENTS

We currently only fulfill orders destined for customers inside the United States. Delivery to other countries is not available on this website.

Support Email: tuan14092001@gmail.com